Terms of Service

1. What Charme is (and is not)

Charme is an AI-powered communication assistant. It helps you understand messages across languages and cultures, suggests replies that you can edit and send yourself, provides feedback on your dating profile, and surfaces automated safety signals about potential fraud risks.

Charme is not a dating service, does not create matches, and is not affiliated with, endorsed by, or connected to Tinder, Hinge, Bumble, or any other dating platform. You are responsible for complying with the terms of any third-party platform you use. Charme never logs into your dating accounts and never sends messages on your behalf: every suggestion is provided for you to review, edit, and send yourself.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent that you are 18 or older and legally able to enter into these Terms.

3. Your device and access

The Services have no accounts and no sign-in. Your subscription is linked to your Apple or Google account through the relevant app store and to an anonymous device identifier created when you first open the app. You are responsible for the security of your device and for all activity through the app on it. Your conversation data lives only on your device: deleting the app, or using “Clear all data” in settings, permanently removes it, and we cannot restore it.

4. Subscriptions, billing, and referral links

a. Plans. The Services require a paid subscription. Prices and plan details are shown in the app before you buy.

b. Billing. Purchases are processed by Apple’s App Store or Google Play under their payment terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and can be managed or cancelled in your App Store or Google Play account settings. Except where required by law, refunds are handled under the applicable store’s refund policies.

c. Trial and limits. New subscriptions may start with a free trial; the trial length and what happens when it ends are shown in the app before you subscribe. Plans include fair-use limits, and we may apply rate limits and adjust limits to keep the Services sustainable. We will communicate material changes.

d. Referral links. Creators and partners may share referral links to the Services at our discretion. Referral links may be modified or withdrawn at any time, have no cash value to you as a user, and may not be sold or transferred. We record installs and subscriptions attributed to a link so the creator can be credited. Abuse of the referral program (including automated or fraudulent installs) may result in a link being disabled and the measures in Section 7.

5. Acceptable use

You agree to use the Services only for their intended purpose: assisting your own genuine, personal communication. You must not:

• use the Services to deceive, defraud, harass, threaten, or exploit any person, or to conduct romance fraud or any scam;
• impersonate another person, or operate accounts or personas that are not genuinely you;
• submit content that is unlawful, or that you do not have the right to submit;
• use the Services in relation to anyone under 18;
• attempt to reverse engineer, scrape, copy, resell, or provide the Services (including outputs) as a competing service;
• use bots, scripts, or other automated means to access the Services;
• circumvent usage limits, safety measures, or technical restrictions;
• interfere with the operation, security, or integrity of the Services.

6. Other people's information

Screenshots and profiles you submit contain information about other people. You agree to use the Services respectfully and lawfully with regard to those individuals, and only in connection with conversations you are genuinely a participant in. Do not use the Services to stalk, surveil, dox, or build records about any person.

7. Fair use, abuse prevention, and suspension

The Services run on computing resources that cost real money per request. To keep them available and fairly priced for everyone:

a. Fair use. Your plan entitles you to reasonable personal use within its stated limits. We may apply rate limits and other technical controls to prevent excessive or anomalous usage.

b. Abusive usage. We may treat as abuse, without limitation: submitting high volumes of uploads or requests with no genuine personal use (for example, spamming photos or generation requests to exhaust service capacity or budget); automated access; sharing one subscription across multiple people; operating multiple personas; bulk-generating content; attempting to circumvent limits; using the Services for any purpose in Section 5; or any usage pattern that materially exceeds normal personal use or degrades the Services for others.

c. Our remedies. If we determine, in our reasonable discretion, that your use violates these Terms or constitutes abuse, we may, with or without prior notice, throttle your usage, suspend or restrict features, or suspend or block access from your device or installation, including for any active subscription. Where access is terminated for violation of these Terms, you are not entitled to any refund from us for unused time, except where a refund is required by applicable law or granted by Apple or Google under their policies. Where practical, we will warn you before taking action; we reserve the right to act immediately in serious cases.

d. Appeals. If you believe we acted in error, contact [SUPPORT EMAIL] and we will review.

8. AI-generated content and safety features

a. Suggestions. The Services generate suggestions using artificial intelligence. AI output can be inaccurate, incomplete, or inappropriate for your situation. Suggestions are drafts for your review: you decide what to send, and you are solely responsible for your communications and relationships. Charme does not guarantee dates, matches, relationship outcomes, or the accuracy of any translation or cultural interpretation.

b. Safety signals. Safety features (risk indications) are automated, probabilistic signals provided for your personal awareness only. They are not statements of fact about any person, do not verify anyone’s identity, and can produce both false positives and false negatives. A “low risk” indication is not an assurance that a person or situation is safe, and a caution is not an accusation. You remain responsible for your own judgment, safety, and decisions, including any decision to meet someone, share information, or send money. Never send money to someone you have not verified independently.

c. No professional advice. The Services do not provide legal, financial, medical, or psychological advice.

9. Your content and license

You retain ownership of the content you submit. You grant us a limited, worldwide, non-exclusive, royalty-free license to process your content solely to provide the Services to you (including transmitting it to the service providers described in the Privacy Policy), and, only where you have explicitly opted in, to use anonymized samples to evaluate and improve the Services. This license ends when the processing purpose ends. As between you and us, you own the suggestions generated for you, and you are responsible for how you use them.

10. Our intellectual property

The Services, including the app, websites, branding, design, software, prompts, and underlying systems, are owned by [FULL LEGAL NAME] or their licensors and are protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are granted to you.

11. Third-party services

The Services rely on third-party platforms and providers (including app stores, AI model providers, and payment processors) and may link to third-party sites. We are not responsible for third-party services, and your use of them is governed by their own terms.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [FULL LEGAL NAME] AND THEIR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR RELATIONSHIPS, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES, INCLUDING ANY DECISIONS YOU MAKE BASED ON SUGGESTIONS OR SAFETY SIGNALS. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE AND (B) FIFTY (50) US DOLLARS. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

14. Indemnity

You agree to indemnify and hold harmless [FULL LEGAL NAME] from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Services, or your violation of any law or any third party’s rights.

15. Termination

You may stop using the Services at any time by deleting the app; your subscription is cancelled through your App Store or Google Play settings. We may suspend or terminate the Services or your access as described in Section 7, or discontinue the Services with reasonable notice. Sections that by their nature should survive (including 6, 8, 9, 10, 12, 13, 14, and 17) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the app or by other appropriate means before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of [GOVERNING LAW], without regard to conflict-of-law principles. Disputes will be resolved in the courts of [GOVERNING LAW], except that either party may seek injunctive relief in any competent court, and nothing in this section deprives you of mandatory consumer protections in your country of residence.

18. App store terms

If you downloaded the app from Apple’s App Store, you acknowledge that these Terms are between you and [FULL LEGAL NAME] only, not Apple, and that Apple has no obligation to provide support or maintenance for the app. Apple is a third-party beneficiary of these Terms with the right to enforce them against you. Your use of the app must also comply with the applicable app store’s terms of service.

19. Contact

[FULL LEGAL NAME]
[REGISTERED ADDRESS]
[SUPPORT EMAIL]